Case Studies: Developing Organizations

AAEP uses horse sense to improve teamwork and customer service

AAEP uses horse sense to improve teamwork and customer service

In 2007, American Association of Equine Practitioners executive director David Foley CAE had a sense that, even though the association’s members consistently praised AAEP’s staff for their level of customer service, the increasing complexity of the nation’s equine issues was increasing the stress on his team of 18 people. AAEP asked Pierce Management Development’s Tom Pierce to come to Lexington, Kentucky, and assess the situation.

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ASAE’s Dilemma: Design leadership training for trained leaders

ASAE’s Dilemma: Design leadership training for trained leaders

ASAE, the American Society of Association Executives, is the Center for Association Leadership. In 2009, their leaders asked Tom Pierce to collaborate with them to create an engaging, educational and entertaining leadership training program for their Leadership Retreat in Providence, Rhode Island. The challenge was that participants would be the volunteer chairs and vice chairs of ASAE’s councils and committees—top leaders seasoned by experience…and by years of leadership training.

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Testimonials

Tom Pierce facilitated three productive sessions in three days: a lively board/staff leadership workshop, a task-oriented committee restructuring meeting, and a critical board executive session about governance issues. I learned more from that long weekend than ever before in my time spent on boards. ... Continue Reading

Teresa Morris, Past President
PATH, Professional Association of Therapeutic Horsemanship International, Denver, Colorado

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